Privacy policy

This Privacy Policy explains how Mktenergy (“we,” “us,” or “our”) collects, uses, protects, and shares information when you visit our website, place an order, contact support, request product assistance, or use our online services.

1) Information You Provide

We may collect information you submit directly, including:

  • Name, email address, and phone number
  • Billing address and shipping address
  • Order details, selected products, checkout notes, and delivery instructions
  • Customer support messages, return requests, warranty questions, and product inquiries
  • Energy, power, equipment, battery, component, setup, compatibility, usage, or technical details you choose to provide
  • Account information if you create an online account

2) Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

  • IP address, browser type, device type, operating system, and timestamps
  • Pages visited, products viewed, buttons clicked, referral sources, and general website activity
  • Approximate location based on IP address
  • Cookies and similar technologies used for cart functions, checkout, analytics, fraud prevention, security, and website performance

3) Payment Processing

Payments are processed through secure third-party payment providers. Mktenergy does not store full credit card or debit card numbers on our website systems.

4) How We Use Information

We use collected information to:

  • Process, verify, and fulfill orders
  • Send receipts, order confirmations, shipping notices, and tracking updates
  • Respond to customer support requests, product questions, returns, and order concerns
  • Review product suitability or compatibility when details are provided
  • Help detect fraud, unauthorized activity, payment abuse, and website misuse
  • Improve product pages, checkout flow, website performance, and customer experience
  • Maintain records for business, tax, accounting, warranty, legal, and dispute-resolution purposes
  • Send promotional messages only when you choose to receive them

You may unsubscribe from promotional emails at any time.

5) Sharing of Information

We may share limited information with trusted providers that help operate our business, including:

  • Payment processors
  • Shipping carriers, freight providers, and fulfillment partners
  • Website hosting, analytics, email, SMS, and customer support providers
  • Legal, accounting, tax, insurance, and business advisors
  • Government or legal authorities when required by law
  • Successor parties if Mktenergy is sold, merged, transferred, or reorganized

We do not sell personal information for money. Some advertising or analytics tools may be considered “sharing” under certain privacy laws. You may contact us for available privacy choices.

6) Cookies and Similar Technologies

Cookies help our website remember cart activity, support checkout, improve security, prevent fraud, and measure website performance. You can manage cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

7) Your Privacy Choices

You may contact us to request:

  • Access to personal information we maintain about you
  • Correction of inaccurate personal information
  • Deletion of eligible personal information
  • Help unsubscribing from marketing messages
  • Information about cookies or data-sharing choices

We may verify your identity before completing certain privacy requests.

8) Security and Retention

We use reasonable safeguards to help protect personal information. We keep information only as long as needed for order fulfillment, customer support, accounting, fraud prevention, legal compliance, warranty-related matters, and dispute resolution.

9) Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

10) Contact

Mktenergy
7901 4th St N Ste 300, St. Petersburg, FL 33702
Phone: (339) 201-6911
Email: support@mktenergy.us